Shipping policy

Delivery Area

We ship to the 48 contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or APO, FPO and DPO addresses.

Shipping Cost

Shipping is free on all orders within our delivery area. There is no minimum order amount.

Order Processing

Orders are processed Monday–Friday.

Our order cutoff time is 6:00 PM Eastern Time (ET). Orders placed after the cutoff enter processing on the next business day.

Order processing takes 1–2 business days. Orders placed on Saturday or Sunday enter processing on Monday.

Transit and Delivery Time

Transit takes 3–5 business days after shipment.

The total estimated delivery time is 4–7 business days, including processing and transit. This timeframe is an estimate rather than a guaranteed delivery date.

If a shipment exceeds this timeframe, please contact us so we can investigate and provide an update.

Fulfillment Location

Orders are dispatched through:

Averitt
1901 Jaggie Fox Way
Lexington, KY 40511
United States

Tracking

After your order ships, we send a shipping confirmation email containing a tracking number or tracking link.

Delivery Address Changes

Please contact us promptly if you need to correct your delivery address. We can update the address before shipment. Address changes after shipment depend on the shipment’s status and the carrier’s available options.

Delivery Problems

If tracking shows a delivery problem, your parcel has not arrived, or your order arrives damaged, please contact us with your order number. We will investigate and arrange an appropriate resolution.

Customer Service

Email: support@summitvale.shop
Phone: +1 (304) 790-2794

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
We respond within 2 business days.