Privacy policy
Who We Are
Summitvale is operated by SUMMITVALE OUTDOOR LLC. This policy explains how we collect, use and disclose personal information when you visit summitvale.shop, place an order or contact us.
Personal Information We Collect
Information you provide includes your name, billing and shipping addresses, email address, telephone number, order details and customer service messages.
Our payment providers process the payment information you submit at checkout. We receive transaction information needed to confirm payment, manage orders and process refunds.
When you visit our website, Shopify and connected service providers collect technical and usage information through cookies and similar technologies. This includes IP address, browser and device information, pages viewed, interactions, referring links and advertising identifiers.
How We Use Information
We use personal information to:
Process payments and fulfill orders.
Send order confirmations, tracking updates and service messages.
Manage returns, exchanges, cancellations and refunds.
Respond to questions and customer service requests.
Maintain website functionality and security.
Detect and investigate fraud or misuse.
Measure website activity and advertising results.
Provide and measure relevant advertising, subject to applicable privacy choices.
Maintain records and meet legal obligations.
Who Receives Information
We disclose information to service providers that support our business, including Shopify, payment providers, our fulfillment provider Averitt, shipping carriers, customer support providers and advertising or measurement providers.
We provide fulfillment and shipping partners with the information needed to prepare and deliver orders and process returns.
We also disclose information when legally required, to respond to valid legal requests, or to protect customers, our business and others from fraud or unlawful activity.
Shopify
Our store is hosted on Shopify. Shopify processes information to operate the store, checkout and related services. Shopify also processes certain information under its own privacy practices.
You can read more in Shopify’s Consumer Privacy Policy.
Advertising and Measurement
We use Google advertising and connected shopping services to promote our products and measure advertising performance.
These services use cookies and similar technologies to collect device information, browsing activity, advertising interactions and purchase events. This information supports advertising measurement and, subject to your choices and applicable law, personalized advertising.
We do not sell personal information for money. Disclosures to advertising partners can qualify as a sale, sharing or processing for targeted advertising under certain U.S. state privacy laws.
Privacy Choices and Rights
Depending on your state of residence, your privacy rights include access to personal information, correction, deletion, a portable copy, and opting out of sale, sharing or targeted advertising.
You can submit a request using the contact details below. We verify requests using information reasonably necessary to confirm your identity. Authorized agents can contact us on your behalf, subject to verification of their authority.
We do not discriminate against customers for exercising applicable privacy rights. If we decline a request, you can contact us to appeal the decision.
Use the website’s privacy controls to manage available cookie and advertising preferences. You can also contact us to request an opt-out. We honor Global Privacy Control signals where required by applicable law.
Retention
We retain personal information for the period needed to fulfill the purposes described in this policy, maintain transaction records, resolve disputes and meet applicable legal requirements. Retention depends on the type of information and the purpose for which it is used.
Security and International Processing
We use reasonable administrative, technical and organizational safeguards to protect personal information. No online transmission or storage method provides complete security.
Shopify and other service providers process information in the United States and other countries where they operate.
Children
Our store is intended for a general adult audience. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us to request its deletion.
Policy Changes
Changes to our privacy practices will be reflected in this policy. We provide additional notice when required by applicable law.
Contact
For privacy questions, requests or appeals:
Email: support@summitvale.shop
Phone: +1 (304) 790-2794
SUMMITVALE OUTDOOR LLC
410 E High St
Lexington, KY 40507
United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
We respond to customer inquiries within 2 business days. Privacy requests are handled within the timeframe required by applicable law.