Refund policy

30-Day Returns

You can request a return within 30 calendar days after receiving your order.

We accept returns for defective and non-defective products, including change-of-mind returns. We accept products in new or lightly used condition.

Blankets, mats, cushions and pillows remain eligible for return after washing. Washing or opening the packaging does not, by itself, make a product ineligible for return.

Original packaging is not required. Please package the product securely for return shipment.

How to Request a Return

Please email or call us with your order number and the item you wish to return. If the item is damaged, defective or incorrect, please describe the issue. Photos help us review the issue but do not replace your return rights.

We respond within 2 business days. After approving the return, we email a prepaid return shipping label and return instructions.

Please obtain approval and use the provided label before sending your return.

Return Address

Approved returns are sent to:

Averitt
1901 Jaggie Fox Way
Lexington, KY 40511
United States

Please do not send returns to our registered company address at 410 E High St.

Return Costs

We cover return shipping costs for approved returns, including change-of-mind returns and returns for defective, damaged or incorrect items.

There is no restocking fee.

Damaged, Defective or Incorrect Items

Please contact us if an item arrives damaged, defective or different from what you ordered. We will arrange a return, replacement or refund as appropriate, at no additional shipping cost to you.

Exchanges

You can request an exchange for another available product within 30 calendar days after receiving your order.

We cover the return shipping and the shipment of the replacement item.

If the replacement costs more, we provide a payment request for the difference before dispatch. If it costs less, we refund the difference to your original payment method.

Refunds

After your return is delivered and inspected, we email you the refund confirmation.

Your refund will be received through your original payment method within 10 business days after the return is delivered and inspected. This timeframe includes payment processing time.

Approved returns receive a refund of the amount paid for the returned item. We do not deduct return shipping or restocking fees.

If you have not received your refund by the end of this timeframe, please contact us.

Order Cancellations

You can cancel an order before it ships by contacting us. Approved cancellations receive a refund to the original payment method within 10 business days after cancellation confirmation.

Once an order has shipped, please follow the return process.

Contact

Email: support@summitvale.shop
Phone: +1 (304) 790-2794

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
We respond within 2 business days.