FAQ

Where do you ship?

We ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or APO, FPO and DPO addresses.

Is shipping free?

Yes. Shipping is free on all orders within our delivery area, with no minimum order amount.

How long does delivery take?

Order processing takes 1–2 business days, and transit takes 3–5 business days. The total estimated delivery time is 4–7 business days.

Orders are processed Monday–Friday. The order cutoff is 6:00 PM Eastern Time (ET). Orders placed after the cutoff enter processing on the next business day.

Will I receive tracking information?

Yes. After shipment, we email a tracking number or tracking link.

Can I cancel my order?

You can cancel before shipment by contacting us. Once the order has shipped, please follow the return process.

Can I return an item if I change my mind?

Yes. Please request a return within 30 calendar days after receiving your order. We accept new and lightly used products, including non-defective items.

Can I return a blanket, mat, cushion or pillow after washing it?

Yes. Washing does not, by itself, make the product ineligible for return. The product should otherwise meet our new or lightly used condition requirement.

How do I get a return label?

Please contact us with your order number. After approving your return, we email a prepaid return shipping label and instructions.

Who pays for returns and exchanges?

We cover approved return and exchange shipping costs. There is no restocking fee.

Can I exchange an item for a different product?

Yes. You can request an exchange for another available product within the return window. Any price difference is collected or refunded before the exchange is completed.

When will I receive my refund?

You will receive your refund through the original payment method within 10 business days after your return is delivered and inspected. This timeframe includes payment processing time.

What payment methods do you accept?

The available payment methods are displayed at checkout. We do not charge an additional payment processing fee.

Are the other items shown in product photos included?

Only the items listed in the product page’s package contents are included. Display props and other accessories are not included unless expressly listed.

How can I contact you?

Email: support@summitvale.shop
Phone: +1 (304) 790-2794

Customer service hours are Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET). We respond within 2 business days.